Customer Support

Delight at every touchpoint

One inbox for every channel. SLAs that never slip. Answers your customers can find themselves — or that Copilot drafts in a heartbeat.

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Support inbox
New
#4821
Login issue
high
#4824
Refund
low
In progress
#4822
Invoice PDF
med
#4825
SSO setup
med
Resolved
#4823
API 429
high
The story

A ticket, from frustrated to fixed

End-to-end flow

A flow that runs itself

Each stage triggers the next automatically. Copilot fills the gaps in real time.

01
Customer messages
Any channel — email, chat, WhatsApp, voice.
02
Copilot triages
Classifies, prioritizes, drafts a reply.
03
Agent resolves
Full context surfaces the moment they open it.
04
Customer stays
CSAT captured, feedback loops to product.
Signals that matter

Metrics that lead, not lag

Every KPI is streamed live from the operational fabric — no exports, no delay.

First response
37s
was 4 min 20s
Deflection
48%
self-service + AI
CSAT
94
+9 pts
SLA breaches
-83%
policy-driven
Inbox

Every channel, one queue

Email, chat, voice, social, WhatsApp — one live queue with SLA countdowns and smart routing.

Support inbox
New
#4821
Login issue
high
#4824
Refund
low
In progress
#4822
Invoice PDF
med
#4825
SSO setup
med
Resolved
#4823
API 429
high
AI drafts

Answers, already written

Copilot drafts replies from your knowledge base, product data, and prior tickets — grounded, not hallucinated.

Summarize last week's revenue.
Self-service

Customers help themselves

Portal, guides, and AI search deflect the tickets your team never needed to see.

01
Question asked
Portal search kicks in
02
AI answers
Grounded in KB + product
03
Guide surfaces
Step-by-step if needed
04
Ticket avoided
Or filed with context
Admin portal

One admin console. Every platform, its own color.

Same navigation, same drawer, same shortcuts — no matter which BaseGlob platforms you buy or the AI recommends. The top bar highlights everything you own; the left drawer holds this platform's submodules; the 3D screens show live signals so operators know what to do next.

baseglob.app · unified admin
Support workspace
ERP
HR
Fin
Inv
Proj
Care
Intel
AI
AI-predicted mix
Support
Dashboard
Inbox
SLAs
Knowledge
Voice
Reports
Copilot
3 suggestions pending
Live performance · last 30d▲ 24.6%
Open
#4821 · high
#4822 · med
#4823 · high
Waiting
#4791 · CX
#4802 · product
#4808 · billing
CSAT week
94 avg
+9 vs prior
0 escalations
Activity heatmap7d · by hour
Every platform, its signature color

One suite. Eight expressions.

Buy one, buy several, or let Copilot predict the right mix — each platform keeps its own identity inside the same admin shell.

CRM
Customer relationships that grow themselves.
ERP
Procure-to-pay and every operation, one flow.
HR
Hire, grow, retain — on one people fabric.
Finance
Continuous close, cash you can see.
Inventory
Every SKU, every bin, live.
Projects
Delivery that adapts to reality.
Support
You're here
Care that answers before customers ask.
Analytics
Signals that lead, not lag.
AI Copilot
The intelligence layer over everything.
Customer Support · Buy standalone

Build your Customer Support plan

Start with the Customer Support core, then add the capabilities your team actually needs. Prices are per user / month.

Core included
Customer Support core · $29 / user / mo
  • Shared inbox & tickets
  • SLAs & routing rules
  • Knowledge base
  • CSAT surveys
Add-on capabilities
2 selected
Your Customer Support plan
$44/user/mo
Billed yearly · $55/user/mo monthly
Team size10 users
Customer Support core$29
Omnichannel+$12
AI drafts & deflection+$14
Estimated monthly total$440
Get Customer Support Compare full suite

Prices exclude tax. Cancel anytime. Discounts on 100+ seats.

Every conversation, on your side.

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